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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

James Sprigler

May 19, 2023

5  out of  5 rating by James Sprigler
"I am delighted to share my outstanding experience with John McClung, my State Farm Insurance representative. From the moment I connected with him, it was clear that John possesses an unwavering commitment to providing top-notch service and ensuring his clients' peace of mind. His expertise, dedication, and genuine care for his customers have made him an invaluable asset in navigating the complex world of insurance. One of the qualities that set John apart is his deep knowledge of insurance policies and his ability to explain intricate details in a way that is easy to understand. When discussing my insurance needs, he patiently listened to my concerns and thoroughly assessed my situation before recommending the most suitable coverage options. His advice was always tailored to my specific requirements, ensuring that I felt confident and well-protected. Throughout the process, John demonstrated an exceptional level of professionalism and responsiveness. He promptly addressed any questions or concerns I had, providing thorough explanations and clarifications. His attention to detail was impeccable, ensuring that no stone was left unturned when it came to securing my assets and loved ones. I truly appreciate his proactive approach in reviewing my policies periodically to ensure they remain aligned with my evolving needs. Moreover, John's dedication to customer service is truly commendable. He consistently went above and beyond to ensure that I received the best possible service. Whether it was assisting with policy adjustments or just transferring our policy over to a new state, John was always readily available, displaying a genuine willingness to assist and provide support. It is evident that he genuinely cares about his clients and their well-being, fostering a strong sense of trust and reliability. Beyond his exceptional skills as an insurance professional, John's friendly and approachable demeanor made every interaction a pleasure. He creates a comfortable environment where clients can openly discuss their concerns and receive personalized guidance. His ability to build strong relationships is a testament to his professionalism and sincere interest in helping others. In summary, John McClung has been an absolute pleasure to work with as my State Farm Insurance representative. His extensive knowledge, unwavering dedication, and outstanding customer service make him an invaluable asset. I wholeheartedly recommend John to anyone seeking insurance coverage or guidance. With John by your side, you can rest assured that you will receive the highest level of service, protection, and peace of mind. Thank you, John, for your exceptional support and expertise. You have truly made a positive impact on my insurance experience! V/R James S."

Katie Lipski

April 25, 2023

5  out of  5 rating by Katie Lipski
"thank you for breaking down my policy to help me understand what my insurance covers,matt was very helpful."

Chad Lipski

April 25, 2023

5  out of  5 rating by Chad Lipski
"Matt has been nothing but Top Notch in helping my Daughter get taken care of for her first Car Insurance policy!!!! He made sure she had the right coverage to not only protect others but herself in the case that something was to happen. We will be working with Matt down the road to help support other family members!"

asha anderson

April 16, 2023

5  out of  5 rating by asha anderson
"I've been with Matt for years and last year I was going through some medical issues and he worked with me to make sure my policies wouldn't cancel and I'm so grateful for him and his team!!! He constantly checks on me and is so fast to answer any question or concerns. If your looking for an Agent please choose Matt !!!!"

Melissa Lee

April 6, 2023

5  out of  5 rating by Melissa Lee
"We stopped by the office yesterday and Natalie helped us with two separate issues. She was so incredibly organized! She made phone calls for us while we sat there and got immediate answers to our questions."

Ania Levy

April 6, 2023

5  out of  5 rating by Ania Levy
"I met with Natalie Portman in Matt Escobar’s office. My partner Bart and I had a most pleasant experience speaking with Natalie and getting our insurance needs taken care of quickly and efficiently. We look forward to working with Natalie and Matt for years to come!"

Steve Wells

March 28, 2023

5  out of  5 rating by Steve Wells
"I have aging parents - most people do, kind of goes with the being a child thing. Anyway, I looked online for local State Farm Agents. I called both offices. One office, I got a voice mail, the other I got Natalie. I explained the relative insanity of my situation. Another provider had declared my parents' house uninsurable, a broker who said they would save them money. I explained the situation, sent some pictures of the house (not required, but I am all about honesty). We talked for about an hour about options, coverage, etc. I never felt rushed, even though I know there was a lot to unpack and about 10 minutes of it was necessary. I have been with State Farm for 30 or more years. My parents always told me it was "too expensive." Well, you do pay for what you get. My NC Agent is great, my previous agents in TN and NC were also great. I am happy to say that this extends to Matt Escobar and his team. Natalie analyzed the coverage the "discount provider" offered and recommend upgrades to that. So I am thinking it will cost more. However, these are my parents, so who cares? Thanks to a proper review of their needs and a correct assessment of the house, this full-service carrier is actually less than the "discount" people. It sounds hokey, but don't believe all the hype about Independent Brokers. I have been with State Farm for 30 years, because they treat me with respect and dignity. Maybe I have been lucky... 5 times in a row. When you really need it, having insurance you can trust, is worth paying extra. Although, I didn't have to."

Logan Stafford

March 25, 2023

5  out of  5 rating by Logan Stafford
"My husband and I dealt with Natalie throughout our process with State Farm and she was fantastic! We were switching from another large insurance provider after being put through a lot of trouble, and was recommended State Farm from family members who have been with them for decades. We were pleasantly surprised with how prompt the communications were, and how easy it was to ask questions. Natalie was able to bundle our home and auto for significantly cheaper than what we had before, for matching auto coverage and significantly more home coverage. I would highly recommend!"

Jonathan Kovacs

March 21, 2023

5  out of  5 rating by Jonathan Kovacs
"Natalie made the entire process of moving my household auto insurance policies from out of state, and opening a new Homeowner policy simple, convenient, and headache free. She acted promptly, was knowledgeable, professional and a pleasure to work with. If moving to the Richmond area, or just looking for new coverage, I strongly recommend reaching out to Natalie for a competitive quote!"

Ashley MacDonald

March 21, 2023

5  out of  5 rating by Ashley MacDonald
"I really enjoyed working with Natalie! She generated various bundled quotes for homeowners + auto to save us money. She thoroughly explained the coverage for homeowners insurance, which was helpful for a first time home buyer like myself. I also appreciate that she was accessible and willing to communicate via email, text, and calls. Although we ended up going with another insurance company, when I called to let her know Natalie still offered to provide a list of family friendly excursions we could do in the area, since we're relocating from Chicago. So nice!"

George C

March 14, 2023

5  out of  5 rating by George C
"Matt and his team are always awesome. Natalie especially is incredibly efficient, professional, and wonderful to deal with. I am a very happy customer for sure"

Cody Fullard

March 11, 2023

5  out of  5 rating by Cody Fullard
"Natalie was awesome answered everything I had and saved me a significant amount of money a year!"

Marti Hartung

March 10, 2023

5  out of  5 rating by Marti Hartung
"I was treated very well. Service was wonderful. I was given great instructions to help me get my car repaired as soon as possible great service thank you"

Amy Rose

March 9, 2023

5  out of  5 rating by Amy Rose
"Natalie was very knowledgeable and personable. Answered my questions easily and had my new policies bound super quick. And they saved me close to $80 a month!"

Charles Kerr

March 7, 2023

5  out of  5 rating by Charles Kerr
"Great services and prices. Natalie specifically helped me so much for setting up my coverage on my new car."

Abby Walter

March 3, 2023

5  out of  5 rating by Abby Walter
"Really appreciate Natalie's help. I had forgotten to update my odometer reading for my low mileage discount and she went above and beyond to call and remind me. Thank you for the amazing service!"

Derrick Hall

February 26, 2023

5  out of  5 rating by Derrick Hall
"Great experience! Natalie was knowledgeable, responsive, and a pleasure to work with."

Michael Kelley

February 22, 2023

5  out of  5 rating by Michael Kelley
"Natalie was very helpful with the process, answering any questions and making adjustments in a timely manner. Enjoyed working with her through this."

Neal Bass

February 9, 2023

5  out of  5 rating by Neal Bass
"Natalie did a wonderful Job working through the application process all while providing the best rate quoted out of 5 different companies. Hands down great customer service. Highly recommend."

Michael Taylor

February 4, 2023

5  out of  5 rating by Michael Taylor
"Natalie was a huge help! Very professional and responsive to work with. Saved us a ton of money when it came time to add our new teenager driver to our auto insurance. Highly recommend."

Jennifer M Howard

January 30, 2023

5  out of  5 rating by Jennifer M Howard
"Natalie was very helpful in changing over my car insurance. Very informative. Thanks you."

Justin Koehler

January 18, 2023

5  out of  5 rating by Justin Koehler
"Natalie was extremely helpful and diligent in changing over our insurance. Thanks!"

Jennifer Johnson

January 13, 2023

5  out of  5 rating by Jennifer Johnson
"Natalie was fast, excellent, and efficient! Customer service was outstanding, and she got me squared away quickly!"


January 12, 2023

5  out of  5 rating by Pat
"Its good working with Natalie, she is very patient whenever you dont respond. Hehe"

Benjamin Staley

January 6, 2023

5  out of  5 rating by Benjamin Staley
"Needed to transfer my insurance needs from USAA and Natalie knocked it out the park. She was clear, concise and professional. A great sense of humor humor that made process a lot less monotonous. She got the tri-fecta done in short order. Thanks Natalie, this Ole Veteran really appreciates it. Benn"